Return and Refund Policy

1. 📌 Policy Overview
This page explains how Bullishk handles technical review requests for active hosting environments. It does not imply monetary return or transactional adjustment, but provides users with an overview of resolution procedures related to infrastructure behavior.

2. 🖥️ Deployment Process
Environments are deployed automatically based on the user's selected configuration. These may include virtual or dedicated setups, activated immediately after confirmation.

Users are advised to review all system specifications before submitting a deployment request.

3. 📋 User Responsibility
Selected parameters remain unchanged after activation unless reviewed through a formal inquiry. Bullishk is not responsible for outcomes resulting from third-party scripts or incompatible applications.

4. 📞 Reporting Technical Issues
If a user notices performance issues or configuration concerns, they may contact our support team with relevant details such as environment name, deployment time, and a description of the problem.

5. 🔍 Evaluation Method
All inquiries are assessed based on infrastructure data, including logs, system load, and technical setup. Each request is handled individually and evaluated for platform consistency.

6. 🔄 Resolution Scope
If the issue is confirmed to be infrastructure-related, our team may suggest environment resets, configuration updates, or technical guidance. Actions depend on platform policies and system feasibility.

7. 🚫 Unsupported Scenarios
This policy does not apply to self-installed scripts, non-standard OS builds, or code-level issues not related to platform provisioning. Users are responsible for software deployed within the environment.

8. ⏱️ Response Times
We aim to respond within a reasonable timeframe. Depending on complexity and volume, additional time may be needed to complete a full technical review.

9. 📬 Communication and Updates
Our team may request further details (logs, screenshots, or access paths) during the review. Ongoing dialogue helps speed up resolution and ensures accuracy.

10. 📞 Contact Us
For infrastructure-related concerns or review requests, please contact:

📍 Address: Tai Kwun, 10 Hollywood Rd, Central, Hong Kong
📞 Phone: +852 2967 1854
📧 Email: [email protected]